ITS Remote Access Client Installation Guide

Remote Access (VPN) Upgrade

Remote Access (VPN) will not be available from 6:00pm to 12:00am


The site upgrades, including Macintosh support, anti-virus application support, and Malware/Spyware checks, go into effect Thursday, Oct. 23. For more information regarding these upgrades, please view the following link:

Information Security
Remote Access Services

Remote Access Solution Upgrade

The Remote Access Solution will be upgraded on Oct. 22, 2008 in ongoing effort to improve and enhance the service.

The following changes will be in place starting Thursday Oct. 23:

  • Macintosh Support for Remote Access
  • Anti-virus Application Support
  • Malware/Spyware Checking
You Must Have Anti-virus Software Installed to Use the Remote Access Solution:
The new solution runs a security scan every time you try to connect. These checks will ensure that CPS applications and data remain secure. Starting Oct. 23 every time you connect, the Remote Access solution will check your computer for the presence of Anti-virus software. If you do not have any of the support Anti-virus software loaded you will receive a warning to update or load Anti-virus software, but you will be able to proceed with your access. You will have 30 days to update your computer with one of the supported Anti-virus applications listed below. After Nov. 24 you will be required to have installed one of the supported Anti-virus applications with updated virus signatures before you can connect. If you are using a CPS laptop, anti-virus software should already be installed. Below is a list of the supported Anti-virus software that can be used to meet the requirement. Some of these applications are available at no cost from the publisher’s Web site. Links to the Web sites are available at

AVAST Antivirus NOD32 Antivirus
AVG AntivirusOneCare Antivirus
BitDefender AntivirusPanda Antivirus
Computer Associates eTrust InnoculateITSophos AV
Computer Associates VET Symantec Norton Antivirus 9, 10, 11 +NIS +360
Forefront Client SecurityTrend Micro PC-cillin/OfficeScan
F-Secure AntivirusZone Alarm 7.0 Antivirus
Kaspersky AntivirusZone Alarm Antivirus with CA Vet engine

Malware/Spyware Checking
Every time you try to connect, the new solution will check your computer for malware or spyware — problematic software that may be loaded onto your computer without your knowledge and presents security and privacy issues. If malware is detected, you will not be able to connect until it is removed. If you are using a CPS laptop from home or elsewhere, and you cannot connect, please call the 3-EXCL Service Desk at (773) 553-3925, option 6. If you are using your own computer, you must remove the problem software by yourself before you can connect. You may also want to look at the frequently asked questions (FAQ) at which may help you address these types of issues.

Apple now Supported!
You can now use the Remote Access solution with an Apple computer. Please refer to the Quick Installation Guide ( for directions to install the Remote Access client on your Macintosh computer. Below is the minimum hardware, operating system (OS), and Internet browser requirement in order to use a Macintosh computer with the Remote Access solution:

Macintosh Requirements: Macintosh minimum hardware requirements:
  • PowerPC® G3, G4, G5 or Intel® processor
  • 128MB of RAM (256MB recommended)
  • 170MB of available hard-disk space
Macintosh minimum OS/browser requirements
  • Mac OS X v10.4.3 to v10.4.9
  • Mac OS X v10.5.X (Beta)
Web browser minimum requirements
  • Safari 2.0.2 or later Only
Please note that support for Mac OS X v10.5.x is limited.

Access Your Applications From Your Macintosh With the Remote Access Solution
You will need to install a new client on your computer so that you can use the new Remote Access solution. Please follow these instructions:
  1. Go to on your Macintosh computer using your Safari browser.
  2. You will be prompted to download the new client.
  3. Follow the prompts to install the Java client.
  4. Once you complete the Remote Access client installation your computer will go through a security scan.
  5. Once your computer passes the scan, a login page to the new Remote Access solution will appear. If your computer fails the computer scan please refer to the Remote Access support Web site for assistance.
  6. Log in with your normal CPS username and password.
For detailed directions for this process please refer to the Quick Installation guide located on the Remote Access support Web site at Once you have installed the client using the instructions above, you can access applications remotely.

Technical Support for Remote Access
For all technical issues, call the 3-EXCL Service Desk at (773) 553-3925, option 6, Monday through Friday, 7 a.m. to 5 p.m., excluding CPS holidays.

If you are experiencing technical issues with the Remote Access solution, extended hours support is available. You can call 773-553-4VPN (4876), Monday through Friday, from 5 to 10 p.m. and weekends and holidays from 8 a.m. to 5 p.m. Please note that these extended hours are limited only to issues having to do with this new Remote Access solution only. If you have application support questions, please contact the 3-EXCL Service Desk during normal business hours.

This Remote Access solution allows all CPS employees to have flexibility in the way they work. With all of the new technology at CPS — IMPACT, CPS@Work (PeopleSoft), and Oracle — this one solution provides the flexibility and security necessary to better support our students, teachers, and schools.

Remote Access