ITS Remote Access Services

CPS Remote Access Service Request Process

In many cases account access is automatically provisioned in accordance with your role at Chicago Public Schools. However, if you are having difficulty accessing a system, you can request additional access to the CPS Remote Access solution by:

NOTE: Only principals and technology coordinators may submit online service desk tickets.

Remote Access Portal (http://connect.cps.edu)

Client Installation

If you are having trouble getting connected to the Remote Access system, please refer to the Client Installation Guides and Questions and Answers.

If you are experiencing problems, please: 

NOTE: Only principals and technology coordinators may submit online service desk tickets.

Minimum Requirements

Your PC system should meet the following set of hardware/software Minimum Requirements. Additionally, your PC should have current Anti-Virus software and recommended OS/Application patches installed.

Questions and Answers

The answers to the most frequently asked questions can be found in the Remote Access FAQ's. In addition, operating system knowledge base articles can be found in the corresponding Installation and Troubleshooting Guides above.