CPS - ITS Remote Access Support

Information Security Remote Access Services


CPS Remote Access Service Request Process

In many cases account access is automatically provisioned in accordance with your role at Chicago Public Schools. However, if you are having difficulty accessing a system, you can request additional access to the CPS Remote Access solution by:

NOTE: Only principals and technology coordinators may submit online service desk tickets.

Remote Access Portal (http://connect.cps.edu)

Client Installation and Troubleshooting Guides

If you are having trouble getting connected to the Remote Access system, please refer to the installation and troubleshooting guides below.

MS Windows: Installation and Troubleshooting Guide for Windows

Apple Macintosh: Quick Installation Guides for Apple Macintosh

If you are experiencing problems, please: 

  • View the FAQs
  • Call the IT Service Desk at 773-553-3925, option 9
  • Submit an online IT Service Desk request at http://ithelp.cps.k12.il.us.

NOTE: Only principals and technology coordinators may submit online service desk tickets.

Minimum Requirements:

Your PC system should meet the following set of hardware/software Minimum Requirements. Additionally, your PC should have current Anti-Virus software and recommended OS/Application patches installed.

Frequently Asked Questions

The answers to the most frequently asked questions can be found in the Remote Access FAQ's. In addition, operating system knowledge base articles can be found in the corresponding Installation and Troubleshooting Guides above.

Support Links

Please refer to the Remote Access Support Links page.

Remote Access