Information Security Remote Access Services

Troubleshooting and Support Information

Table of Contents

Checkpoint SSL Remote Access Client Download
If you cannot load the ActiveX control on a CPS-owned computer, you can download and run the latest SSL Remote Access client from Checkpoint. Download and install the client on your personal computer.

CPS-owned computers will require the technology coordinator password to complete the installation. If you have a CPS-owned computer, please call the IT Service Desk at 773-553-3925, option 9, for assistance. This program will install the required ActiveX control so you can access the Remote Access Portal.


ActiveX Installation Issues
If you followed the Quick Installation Guides steps and are still having issues with installing the ActiveX client, please refer to the Troubleshooting Guides for additional settings and instructions.

MS Windows: Troubleshooting Guide for Windows

Apple Macintosh: Troubleshooting Guide for Apple Macintosh.

If you have a CPS-owned computer and are still having issues after reviewing the troubleshooting guide, please call the IT Service Desk at 773-553-3925, option 9, for additional assistance.

If you are trying to install the ActiveX client on a personal computer, please refer to the FAQs and the troubleshooting guide for additional assistance. If you are still experiencing issues, you will need to contact your local computer support service to address the issue.

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Windows Vista/Windows 7 Support
To complete the installation of the ActiveX control in Windows Vista and Windows 7 you will need to adjust your settings in your Internet Explorer browser. Please refer to the Troubleshooting guides below for the additional settings and instructions for installing the ActiveX client.

MS Windows: Troubleshooting Guide for Windows

Apple Macintosh: Troubleshooting Guide for Apple Macintosh.

If you have a CPS-owned computer and are still having issues, please call the IT Service Desk at 773-553-3925, option 9, for additional assistance.

If you are trying to install the ActiveX client on a personal computer, please refer to the FAQs and the troubleshooting guide for additional assistance. If you are still experiencing issues, you will need to contact your local computer support service to address the issue.

Microsoft Vista, Windows 7, and Internet Explorer: Users will need to update their Internet Explorer setting. Below are high level steps to make the required change in Internet Explorer.

Step 1:     From Internet Explorer, click Tools -> Internet Options.
Step 2:   Click the Security tab.
Step 3:   Click on the Trusted sites icon. 
Step 4:   Click on the Sites button.
Step 5:   Type https://*.connect.cps.edu in the “Add this website to this zone:” and click in the Add button: This will add it to the “Websites” section. Click the Close button.
Step 6:   Go to the Remote Access Website (http://connect.cps.edu) and Login to Remote Access as usual.
Step 7:   You are now able to access your applications - Click any link under Web applications.

For step-by-step directions with pictures, please refer to the Remote Access Support website Frequently Asked Questions (FAQ) section or contact the IT Service Desk at 773-553-3925, option 9.

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Apple Mac Support
You can now use the Remote Access Solution with a Macintosh computer. Please refer to the Quick Installation Guides for directions to install the Remote Access client on your Apple Macintosh computer. You can find the minimum requirements here: http://vpn.cps.k12.il.us/ra_requirements.shtml.

You can access your applications from your Apple Macintosh with the Remote Access Solution. You will need to install a new client on your Apple computer so that you can use the new Remote Access Solution. Please follow these instructions:

For detailed directions for this process, please refer to the Client Quick Installation guides. Once you have installed the client, you can access applications remotely. Using a computer that is outside of the CPS network (at home or elsewhere), go to http://connect.cps.edu and log in with your normal CPS username and password.

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Endpoint Security Scan
The Remote Access solution has built-in end-point security features to protect the Board network from malicious attacks and computer viruses. The Remote Access Solution will scan your computer to ensure you do not have malicious software present on you system. If you fail the scan an error message will appear. Please make note of the message as it will provide information on what you will need to correct in order to log in to the Remote Access Services. Please refer to the Support Links Web page for information on anti-virus software and other applications that can help resolve your issue.
 

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Supported Antivirus Software
The Remote Access Solution has built in end-point security features to protect the Board network from malicious attacks and computer viruses. CPS users should have up-to-date anti-virus software on their Board-owned computers or personally owned computers.

The following anti-virus programs are supported and should be installed:

Currently Supported Windows OS Antivirus Software

Currently Supported Apple Macintosh OS Anti-virus Software

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